Multi-channel marketing relies on using as many channels as possible to reach every segment of your audience. If you've been depending more and more on social media as a primary marketing channel, don't throw away your stamps or the phone number of your local printer just yet. A study released by ICOM, a division of Epsilon Targeting, suggests that 18-34 year olds in the United States and Canada prefer, and trust, offline marketing over social media. In a press release Epsilon stated North American consumers in the 18-34 year-old demographic prefer to learn about marketing offers via postal mail and newspapers rather than online sources such as social media platforms.
The study also suggests the trust pendulum is swinging in the direction of mail for respondents in all age brackets:<
Other key findings from ICOM's survey about channel preferences include the following:
"A key takeaway from this research is that marketers targeting coveted 18-34 year olds who are tempted to invest solely in social media could be missing a significant portion of their audience," said ICOM Vice President Warren Storey.
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